Hardware Support Services:
Hardware Support Services are provided in limited areas and are usually restricted to those customers who also have Web Hosting, Mail Hosting or other Internet Related Services.
Currently Hardware Support is available for customers located in Brisbane, Australia and Ho Chi Minh City, Vietnam. Other location support may become available in the future
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1. Definitions
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HW00 Def1
Hardware Service General Definition
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Hardware Support Service covers Computer Equipment, Peripherals, Cabling, UPS, Scanners and similar related equipment which generally makeup a customers computer installation.
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HW01 Def2
Hardware Service - Computers
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Computers will generally be defined as the boxes, racks or packages which contain the central processing unit[s], memory, controllers, storage devices, power supplies which function as a single unit.
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HW02 Def2
Hardware Service - Peripherals
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Peripherals will generally be defined as the units which are in some way attached or connected, either physically or logically, to the Computers. Devices may include Monitors [both CRT and LCD], Keyboards, Mice, Scanners, Printers, WebCams, UPS, Sound Systems etc.
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HW03 Def3
Hardware Service - Network Devices
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Network Devices will generally include items such as Routers, Modems, Cabling Systems, Racks, Patch Panels etc used to physically or wirelessly connect computer systems. Support stops at the provided WAN Cable connection.
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HW04 Def4
Hardware Service - Excluded Items
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Non-commercial products are excluded from Hardware Support Services, unless otherwise specifically identified. Products which do not fall within the scope of production items MAY be covered following a certification inspection.
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Hardware Support Services.
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2. Hardware Support Options
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HW11 CT
Hardware Support - Basic Services
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Hardware Support Services are provided on an Hourly basis. The standard unit of service is 1 hours per month or 4 support tickets [minimum 15 minutes/ticket].
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US$10/Hr
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HW12 NonCT
Hardware Support - Non-Contract |
Hardware Support for Non-Contract Customers.
Customer do not have an existing WEBxx or MAILxx contract. |
US$25/Hr |
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HW21 CL
Hardware Support - Cleaning |
Hardware Support Services - Monthly Cleaning.
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HW22 CM
Hardware Support - Check Monitors
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Hardware Support Services - Check Monitors for correct operation and report.
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HW23 CP
Hardware Support - Check Monitors
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Hardware Support Services - Check Laser Printers for correct operation and report.
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HW24 CI
Hardware Support - Check Monitors
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Hardware Support Services - Check Ink Jet Printers for correct operation and report.
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HW25 CS
Hardware Support - Check Monitors
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Hardware Support Services - Check Scanners for correct operation and report.
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HW26 CD
Hardware Support - Check Monitors
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Hardware Support Services - Check CD/DVD Devices for correct operation and report.
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HW27 CQ
Hardware Support - Check Monitors
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Hardware Support Services - CPU Diagnosis correct operation and report.
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HW28 CF
Hardware Support - Check Monitors
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Hardware Support Services - Check Fans for correct operation and report.
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