Hardware Support Services:

Hardware Support Services are provided in limited areas and are usually restricted to those customers who also have Web Hosting, Mail Hosting or other Internet Related Services.

Currently Hardware Support is available for customers located in Brisbane, Australia and Ho Chi Minh City, Vietnam. Other location support may become available in the future

Hardware Support Services

1.  Definitions

HW00 Def1

Hardware Service General Definition

Hardware Support Service covers  Computer Equipment, Peripherals, Cabling, UPS, Scanners and similar related equipment which generally makeup a customers computer installation.


HW01 Def2

Hardware Service - Computers

Computers will generally be defined as the boxes, racks or packages which contain the central processing unit[s], memory, controllers, storage devices, power supplies which function as a single unit.


HW02 Def2

Hardware Service - Peripherals

Peripherals will generally be defined as the units which are in some way attached or connected, either physically or logically, to the Computers. Devices may include Monitors [both CRT and LCD], Keyboards, Mice, Scanners, Printers, WebCams, UPS, Sound Systems etc.

 

HW03 Def3

Hardware Service - Network Devices

Network Devices will generally include items such as Routers, Modems, Cabling Systems, Racks, Patch Panels etc used to physically or wirelessly connect computer systems. Support stops at the provided WAN Cable connection.


HW04 Def4

Hardware Service - Excluded Items

Non-commercial products are excluded from Hardware Support Services, unless otherwise specifically identified. Products which do not fall within the scope of production items MAY be covered following a certification inspection.


Hardware Support Services.

2. Hardware Support Options

HW11 CT

Hardware Support  - Basic Services

Hardware Support Services are provided on an Hourly basis. The standard unit of service is 1 hours per month or 4 support tickets [minimum 15 minutes/ticket].

US$10/Hr

HW12 NonCT

Hardware Support  - Non-Contract
Hardware Support for Non-Contract Customers.
Customer do not have an existing WEBxx or MAILxx contract.
US$25/Hr

HW21 CL

Hardware Support  - Cleaning
Hardware Support Services - Monthly Cleaning.

HW22 CM

Hardware Support  - Check Monitors
Hardware Support Services - Check Monitors for correct operation and report.

HW23 CP

Hardware Support  - Check Monitors
Hardware Support Services - Check Laser Printers for correct operation and report.

HW24 CI

Hardware Support  - Check Monitors
Hardware Support Services - Check Ink Jet Printers for correct operation and report.

HW25 CS

Hardware Support  - Check Monitors
Hardware Support Services - Check Scanners for correct operation and report.

HW26 CD

Hardware Support  - Check Monitors
Hardware Support Services - Check CD/DVD Devices for correct operation and report.

HW27 CQ

Hardware Support  - Check Monitors
Hardware Support Services - CPU Diagnosis correct operation and report.

HW28 CF

Hardware Support  - Check Monitors
Hardware Support Services - Check Fans for correct operation and report.

HW29 CU

Hardware Support  - Check Monitors
Hardware Support Services - Check UPS devices for correct operation and report.