|
1. Definitions
|
|
SYST00 Def1
Systems Support Services - General Definition
|
System Support Services covers the Software environment which makes up the total IT systems of a customer. Typically this will involve the Operating Systems of Computers which make up the IT complex of the site.
|
|
|
SYST01 Def2
Systems Support Services - Requirements
|
Systems Support Services will require remote access, so a permanent Internet connection is required before service can be performed.
|
|
|
SYST02 Def2
Systems Support Services - Software
|
Systems Support Services requires that all Software be Licensed.
|
|
|
SYST03 Def3
Systems Service - Services - License
|
Systems Support Services may be available for Systems which are in the process of becoming fully licensed. An agreement for purchase of Software Licenses must be signed and licensing must be complete within 12 months.
|
|
|
SYST04 Def4
Systems Service - Services - Out Of Scope
|
Systems Support Services which are a result of, or are caused by, the use of unlicensed Software will have additional billing.
|
|
|
SYST05 Def5
Systems Service - Services - Scope
|
Systems Support Services are available only for Windows Server 2003, Windows XP and Windows Vista operating systems. Support is not provided for older Windows systems.
|
|
|
SYST06 Def6
Systems Service - Services - Applications
|
Systems Support Services are available only all current Microsoft Applications including SQL Server, Exchange Server, ISA Server, Office 2003 and Office 2007. Support is not provided for older Microsoft Applications.
|
|
|
SYST07 Def7
Systems Service - Services - Not Supported.
|
Systems Support Services are not available for non-Microsoft Operating Systems. Support for non-Microsoft Applications is available for selected products.
|
|
|
Systems Support Services.
|
|
2. Available Systems Support Services Options
|
|
|
|
|
|
SYST11 RM
Systems Support Services - Remote Monitoring
|
Systems Support Services - Remote Monitoring of Systems Operations.
Includes: Events Logs, Defender, Log Files, Fragmentation and more. Problems are researched and corrected.
2hours per month or 8 support tickets [minimum 15 minutes/ticket].
|
US$10/Mo
|
|
SYST12 SP
Systems Support Services - Updates
|
Systems Support Services - Management/Installation of Patches, Fixes, Service Releases.
Includes: Installation of official Patches, Fixes, Service Release and Service Packs. Monitored for all supported software.
2hours per month or 8 support tickets [minimum 15 minutes/ticket].
|
US$10/Mo
|
|
SYST13 RG
Systems Support Services - Registry
|
Systems Support Services - Registry Service
Includes: Monitoring of Registry Services, Problem Correction
Requires Software Support Tools [Registry Mechanic and others]
1hours per month or 4 support tickets [minimum 15 minutes/ticket].
|
US$5/Mo
|
|
SYST14 FS
Systems Support Services - File System
|
Systems Support Services - File System
Includes: Monitoring and Management of System Disk Space Usage.
Requires Software Support Tools [Tree Size, Tree Size Professional]
2hours per month or 8 support tickets [minimum 15 minutes/ticket].
|
US$10/Mo
|
|
SYST15 IP
Systems Support Services - Intrusion Protection
|
Systems Support Services - Intrusion Protection
Includes: Comprehensive checking of numerous intrusion problems, protection against zero-day probes.
Requires Software Support Tools [eEye Blink]
4hours per month or 16 support tickets [minimum 15 minutes/ticket].
|
US$20/Mo
|
|
SYST16 DK
Systems Support Services - Disk System
|
Systems Support Services - Disk System
Includes: Monitoring and Management of Disk System Performance.
Requires Software Support Tools [Diskeeper]
2hours per month or 8 support tickets [minimum 15 minutes/ticket].
|
US$10/Mo
|
|
SYST17 AV
Systems Support Services - Anti-Virus
|
Systems Support Services - Anti-Virus
Includes: Monitoring and Management of Virus Issues.
Requires Software Support Tools [Symantec]
2hours per month or 8 support tickets [minimum 15 minutes/ticket].
|
US$10/Mo
|
|
SYST18 ME
Systems Support Services - Mail System
|
Systems Support Services - Mail System
Includes: Monitoring and Management of Local Mail Services.
Requires Software Support Tools [Mail Enable]
2hours per month or 8 support tickets [minimum 15 minutes/ticket].
|
US$10/Mo
|
|
SYST80 DNS
Domain Monitoring
|
Monitor your DNS Status 24/7/365 using 56 comprehensive tests. Any DNS changes are monitored and examined for problems. All DNS problems are pro-actively resolved to minimize or eliminate disruption to your DNS. |
US$36/Year |