Blackberry eMail support

Blackberry Support normally is provided by various Telcos and the basic communications support exists within those Telcos.

Clients who have existing email accounts can forward mail to the Blackberry using the services offered by the individual Telco.

Commonly the telco will provide an email service which is of the form Depending on the Telco there may be up to 10 email addresses supported by the local telco service.

Mail accounts which we host can be configured to forward mail directly the blackberry address and mail sent in this manner will be received in near real-time - subject only to the normal latency of the various services.

The following 2 articles are taken from Blackberry web sites. For up to date information click on the links below. The articles displayed below are as of the dates shown.

Methods of Receiving Email on BlackBerry

What Are The Methods of Receiving Email On BlackBerry?

This is an article that was originally written by Mark Rejhon on
There are several ways to get emails into a BlackBerry. BlacKBerry does not use a conventional email client, using a push technology. However, you can integrate nearly any email account including POP and IMAP and Exchange and even add support for Hotmail/GMail/etc email accounts.

BIS email address.
This is the free push email address included with all BlackBerry plans. Most common method for consumers/prosumers. Send the email to the free email address. This is true push email, as email will show up instantly on the BlackBerry (in just 5 seconds in many cases) the moment someone sends it from a desktop computer. No need to check email, it shows up immediately on your BlackBerry screen, SMS-style or pager-style! To access to your email account, See BWC/BIS Login Instructions

Tip For Advanced Users: When adding new POP/IMAP accounts to your BWC/BIS account, try entering dummy information for username/password. This will get you straight to the Advanced Server Page, which allows more configuration such as for Secure Password Authentication, etc.

POP and IMAP email.
This is available with all BWC accounts above. The BWC webmail site has a configuration that allows you to enter POP hostnames, usernames and passwords for a certain number of POP accounts. Your BWC will automatically check email every 15 minutes and forward a copy of messages to your BlackBerry. This is not true push email; you must send email directly to the address (or use BES). Information from RIM website

Email forwarding.
Configure your existing email addresses to automatically forward a copy to your BWC email address (the one ending in This will allow you to have a different email address while retaining push email capability, for those cases you do not need a BES.

Third party email software
such as Reqwireless EmailViewer or HotViewer or midlet-based email client These software are not as good as the built-in BlackBerry push email but you can get third party email software and install them on the BlackBerry for those special exceptions that you don't want to integrate directly into the BlackBerry. Note: In order to be able to run third party email clients on the BlackBerry, you need either (a) BlackBerryOS 4.0 or later, or Nextel/Telus BlackBerryOS 3.7 or later ..... or (b) use a Blackberry Exchange Server, or a BES/MDS hosting service.

BlackBerry Redirector.
This is a special software program included on a CD included with BlackBerries, that you can install on your computer. You can run it on a home computer or office computer -- just leave the computer on 24 hours a day. The software will watch for new emails arriving in Microsoft Outlook and then automatically forward a copy of these emails to your BlackBerry. (No BES needed, although some users have reported a BES Server Address Required during installation). But you must keep your computer running 24 hours a day to get copies of your email.

BlackBerry Mail Connector.
This is different than the Redirector. This is a special software program included on a CD included with BlackBerries, that you can install on your computer. You can run it on a home computer or office computer -- just leave the computer on 24 hours a day. The software will watch for new emails arriving in Microsoft Outlook or Lotus Notes and then automatically forward a copy of these emails to your BlackBerry. (No BES needed). But you must keep your computer running 24 hours a day to get copies of your email. This method allows relatively tight integration including mail read status, deletes and SENT mail (mail sent on the Blackberry will show up in your SENT Box.

Blackberry Enterprise Server (BES)
This can be purchased as a server for full internal integration with corporate email, (expensive) or as a BES (MDS) Hosting service for more individual integration (cheaper). Mainly used by corporations, although some prosumers have purchased BES/MDS Hosting services. This is the preferred corporate method of push email, fastest and most secure, and allows you to have your own custom domain names. It interfaces with Exchange Server (or Lotus Domino, or Groupwise) and allows your BlackBerry to automatically mirror your Exchange Inbox. Wireless email sync capabilities means that if you delete email on your BlackBerry, it also gets deleted from the desktop. There are other benefits to BES. For example, Version 4.0 of BES also adds wireless over-the--air Addressbook/Calendar/Notes/Tasks synchronization. More information for the full corporate version is found here Alternatively, you can get BES Hosting Service if you don't want to purchase the full server. This service is offered by several third parties. The full server itself can cost over a thousand dollars, while getting hosting service for one BlackBerry typically costs less than $25 per month. All five of the above can be used simultaneously on different email addresses, into the same BlackBerry "Inbox" (Messages screen).

BlackBerry Glossary

This is a glossary of terms commonly found on BlackBerry Forums and other mobile phone forums.
This article has been originally written/compiled by Mark Rejhon of
It was updated in May/June/Septmber of 2007 by JSanders of BlackBerryForums.

This is an acronym for Access Point Name. This is used for the TCP/IP stack. This is a kind of a gateway between the mobile network and the Internet network. To gain access to always-on Internet from a mobile phone, such as instant messaging , it goes through an APN. Some mobile phones, such as BlackBerry uses multiple APN's. The main APN is for the BlackBerry emails, but there are other APN's that are carrier-specific for getting Internet access such as Verichat, etc.

This stands for BlackBerry Enterprise Server. BES turns a BlackBerry into a powerful government-quality secure email system with full wireless email and PIM synchronization, including email folder structure, moves between folders, deletions, unread/read indicators, etc. An administrator can even kill a BlackBerry remotely through BES when it gets stolen too. People who need inexpensive BES, can see the Hosted BES FAQ. BES also provides MDS capability, which is generally higher-reliability than the recently available TCP/IP stack found on BlackBerries.

Stands for BlackBerry Internet Service. This is your email account, which you can access via a web browser, in order to configure your BlackBerry through a web-based interface. You can also read your emails on your BIS account. This is the new name for the BlackBerry Web Client (BWC).

BWC is an abbreviation for BlackBerry Web Client. This is the old name for "BlackBerry Internet Service". See BIS.

Desktop Manager is the software application used by a BlackBerry to communicate with your PC for synchronizing data in your calendar, address book, tasks and memos. Other applications included in recent versions of DM include a Switch Device Wizard used for moving or upgrading from one BlackBerry to another and other phone models/manufacturers to a BlackBerry; Media Manager, used for transferring media content (music files, pictures, ringtones, etc.); Application Loader, for loading additional or third-party software to your BlackBerry; and Backup/Restore, used to backup the data content on your BlackBerry and likewise to restore content from your backup to the BlackBerry.

Hyper Text Markup Language. This is the format of a document in a web browser. Same thing as in your desktop web browser, such as Internet Explorer. Recent BlackBerry devices can now display HTML too.

This stands for Mobile Data Service. It's a method of Internet connectivity for a BlackBerry. that is provided by a BlackBerry Enterprise Server. In the past, BlackBerry devices required MDS to run most kinds of third-party Internet software. More information can be found at Configuring Internet on BlackBerry.

Multimedia Message Service is similar to SMS (see definition below) but allows attachment of certain images, address book entries, and other media.

Operating System is the core operating software that is the engine of your BlackBerry. There are various OS versions developed by RIM and released by carriers to their users. Find your OS on your BlackBerry by (on the BB) clicking Options or Tools, and clicking About.

This stands for Personal Information Management. A PIM handles your address book, calendar, tasks, and notes. A BlackBerry has PIM because it has these. A PalmPilot has a PIM too. And your desktop Microsoft Outlook is a PIM software program. So is Palm Desktop too. Macintosh users have Entourage, as well as simpler PIM components such as iCal. PIM's are frequently designed to synchronize to each other, such as between a BlackBerry and Microsoft Outlook.

Each Blackberry has a unique PIN. This is not your 4-digit PIN for your SIM card, but an 8 character long hexadecimal value that is used to identify your device against the BlackBerry Enterprise Server. So this PIN is not used in the common understanding of "PIN" for logging in, like your using phone SIM card, ATM card, Online banking.

PIN Messaging
Sending private emails only between BlackBerry devices. A BlackBerry PIN is a special address code similar to a postal code or phone number, for sending emails only to other BlackBerry devices. This is not compatible with phone numbers or emails or SMS. It is an entirely different kind of an address. Not every BlackBerry user needs to use PIN Messaging, but this feature is there if you love it! BlackBerry_PIN

Push Email
Push Email describes any system where message delivery to a wireless device is accomplished by a server initiating communication with the end unit. Push Email is often misunderstood as any system with "immediate" mail deivery. While BlackBerry devices are well known for having nearly immediate mail delivery, the timing has, in fact, very little to do with determining whether a system is push email. The key to push mail is the responsibility of the end client in the mail delivery process. A BlackBerry device never initiates the mail delivery process, which is what makes it a push system. BES, BIS and Desktop Redirector are all push mail systems which integrate with the BlackBerry device.

Stands for Research In Motion, the company that manufactures BlackBerry devices and develops software products for it, such as BES.

Service Book
Service Books on your BlackBerry enable various services to be rendered to your BlackBerry, such as email configurations, the browser and attachment services.

This stands for Short Message Service. This is a method of sending small text messages between mobile phones, usually up to 160 characters of text. This behaves like an email, except the address is simply the phone number of your recipient mobile phone or BlackBerry. SMS is very popular in some countries such as UK, and especially popular with the young urban crowd in developed countries. SMS is also a popular substitute for email in areas where email is used less frequently.

Short for Synchronization or Synchronize. This allows your BlackBerry to have identical PIM information as your Microsoft Outlook. New items added to your BlackBerry gets added to your Microsoft Outlook automatically, and new items added to your Microsoft Outlook gets added to your BlackBerry.

TCP/IP Stack
This is a protocol that allows all computers and handhelds to connect to the Internet. If you are reading this article, you are already using a TCP/IP stack that is built into your computer or handheld's operating system. TCP/IP stands for "Transmission Control Protocol / Internet Protocol". Recent BlackBerry devices include TCP/IP capability, so you can run Internet software on a BlackBerry.

This stands for Wireless Application Protocol. This is a method of wireless web browsing. Kind of like slimmed-down HTML. Wikipedia WAP

Network Types

GSM is the most popular mobile phone standard in the world. It is used by almost every country in the world that has a mobile phone network. GSM stands for "Global System for Mobile communication". This is a second-generation digital mobile phone standard that transmits voice digitally between the phone and the cell antenna towers. Large North American mobile phone networks that uses GSM include Cingular and AT&T, Rogers and Fido, as well as T-Mobile. Standardization has permitted the ability to interchange phones between many different providers, provided that the phone is not "locked" to function only on one carrier. For technical information, see Wikipedia GSM.

This is a data extension to GSM and stands for "General Packet Radio Service". This enables devices such as BlackBerry to have always-on access without using up airtime. GPRS simply transmits data over unused airwaves that are not being used for active phone calls. GPRS gives priority to phone calls, so GPRS automatically slows down in busy airwaves to prevent busy signals on other mobile phones. This is why GPRS can give you unlimited 24/7 always-on Internet access, without the need to dial the Internet. It is the most widespread always-on Internet method. BlackBerry uses GPRS for all emails. Speeds are typically between 30 and 70 kilobits per second, depending on conditions and the network. Not all GSM networks have GPRS. All North American GSM networks have GPRS available. GPRS is partway between second generation and third generation, so it is often called a "2.5G" network. GPRS can have fairly high latency, of about 500 milliseconds. For technical information, see Wikipedia GPRS.

* gprs
Lowercase GPRS on BlackBerry means that you have basic data service but without BlackBerry email support. Also applies to lowercase "1x" for Verizon/Sprint/Bell CDMA and "nxtl" on Nextel iDEN (see below). GPRS BlackBerries will display an indicator "GPRS" when it connects with full data service, and lowercase "gprs" when it is not able to connect to full BlackBerry email/Internet service.

This is an extension to GSM and GPRS for faster data speeds. The principle is the same as GPRS, except data speeds are much faster. Speeds are typically in excess of 100 kilobits per second, and sometimes in excess of 250 kilobits per seconds under excellent conditions. Latency is improved over GPRS. For technical information, see Wikipedia EDGE.

* iDEN
This is newer proprietary mobile phone network that was made popular by Nextel. It stands for "Integrated Dispatch Enhanced Network". It has the advantage of being natively packet-based so Internet performance is much lower latency on iDEN networks than GPRS networks, as low as under one-tenth the latency of GPRS. Telus and some South American carriers also use iDEN. iDEN phones are not interchangeable with GSM and CDMA phones. Nextel BlackBerry devices will display an indicator "NXTL" when it connects with full data service, and lowercase "nxtl" when it is not able to connect to full BlackBerry email/Internet service. For technical information, see Wikipedia iDEN.

This is yet another mobile phone network standard, invented by Qualcomm, and is used mainly by many North American carriers. It stands for "Code Division Multiple Access". CDMA BlackBerry devices display an indicator "1X" when it connects with full data service, and lowercase "1x" when it is not able to connect to full BlackBerry email/Internet service. Carriers include Verizon, Sprint, and Telus. For technical information, see Wikipedia CDMA.

* CDMA2000 and 1X
Just like GPRS is an extension to GSM, this is a standard that extends on CDMA for always-on data at higher speeds. CDMA based BlackBerry devcies use 1X for data transmissions. For technical information, see Wikipedia CDMA2000.

EVDO is a lot like EDGE (for GSM-based networks) except it is for use on CDMA networks. It provides a higher-speed connection (up to 4.9Mbps on downward links) than already available with the CDMA2000 standard. When EVDO is used on a BlackBerry, it is commonly identified as 1X EVDO. For technical information, see Wikipedia EVDO.

* WiFi
A Wi-Fi enabled device such as a PC, iPod, cell phone or PDA can connect to the Internet when within range of a wireless network connected to the Internet. The area covered by one or more interconnected access points is called a hotspot. Hotspots can cover as little as a single room with wireless-opaque walls or as much as many square miles covered by overlapping access points. Wi-Fi can also be used to create a mesh network. Wikipedia WiFi

* 3G
3G is the third generation of mobile phone standards and technology, after 2G. It is based on the International Telecommunication Union (ITU) family of standards under the International Mobile Telecommunications programme, "IMT-2000". 3G technologies enable network operators to offer users a wider range of more advanced services while achieving greater network capacity through improved spectral efficiency. Services include wide-area wireless voice telephony and broadband wireless data, all in a mobile environment. Unlike IEEE 802.11 networks, 3G networks are wide area cellular telephone networks which evolved to incorporate high-speed internet access and video telephony. IEEE 802.11 networks are short range, high-bandwidth networks primarily developed for data. Wikipedia 3G

* Mobitex
This is one of the original networks that early models of BlackBerry devcies ran on. They were the RIM model 95X series. Mobitex is an early packet-switched wireless data network, and is still a popular data network for many systems such as taxi meters, parcel delivery scanners, etc.